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Shipping and Returns


Orders are dispatched within 1-2 days after receipt of payment and are shipped via New Zealand Post. Your order should arrive within 1-5 business days, depending on your location.

For all orders under 25kg there is a $8.05 shipping fee (excludes the Whakatane area). All deliveries over 25kg an additional $50 is added per 20kg. All deliveries within Whakatane FREE Deliveries can be made to urban, rural and PO Box address.

Shipping fees cover: handling, packaging and postal costs. Special care is taken to protect fragile items and packages are dispatched at your own risk.

Note: Delivery timeframes are a guide.


If you are not completely satisfied, upon receipt of a product from S.S.Shapley & Co Ltd, please contact the plumbing store to discuss a return. Returns must be unused and in the original condition along with packaging and receipt. Returns must be received at Shapleys Plumbing store within 14 days from the date of invoice. The returns postal charges are covered by the customer and are non-refundable.


All items sold are subject to warranties provided by the respective manufacturer.